Customer Excellence Training Course

Once completing the 1-day Customer Excellence course you will be able to:

• Explain the importance and understanding of customer excellence for both the business and the customer
• Have considered how they are perceived by your customers and have a plan of action to improve this
• Appreciate the importance of being customer-focused, and the benefits it brings to your garage business
• Spot the GAPs in service and change them
• Understand how you, the brand, affects customer service